This problem can come from many different causes, creating a direct impact on the user’s ability to sell as well as business management. Below are some of the main causes and how to fix them:
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Unverifie OA account: After creating Zalo OA, businesses need to authenticate the requir information according to the regulations of the Board of Directors, otherwise the store feature will not be usable.
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The store feature has not been activate:
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To use the store feature on Zalo OA, businesses need to activate it. By accessing the “Settings” section on the OA administration page, finding the buy bulk sms service “Store” section and selecting “Activate store”.
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Selecting the wrong account type: To fix this error, businesses need to access the “Settings” section on the Zalo management page, select “Personal information” then click “Edit” (next to “Account type”), here select the appropriate “Service – Store” category and select “Save”.
Note: In case of registering the wrong account or category, businesses can send an email to [email protected] for support.
Error OA not approve
The OA error is not approve because the OA user does not comply with the policies and regulations set by Zalo, so Zalo will not approve the account. At that algorithms under fire: the lead negotiator of the file in the european parliament time, Zalo’s Board of Directors will send a notification to the account owner to know how to fix it in detail.
OA account is not officially verifie
Sometimes users successfully register for OA but the account is still in unverifie status and this is also not a very common error.
Business accounts are still operating normally and need to have 100,000 or more followers, in which case, businesses need to send the necessary licenses for authentication to email [email protected]. Zalo Admin will respond within 7 working days, so please wait patiently for the results!
Zalo OA locke error
The situation of Zalo OA being lock is actually quite common and often occurs in newly register accounts but is locke due to incorrect registration twd directory according to Zalo’s regulations and principles, so users should review the reason for being locke to fix it.