Many companies, responding to the challenges of the time, are forc not only to change work formats, but also to switch to modern management methods. Remote work is possible in conditions where company management is an accurate and digitaliz model.
One of our clients not only transferr
Employees to remote work, but also receiv qualitatively different performance indicators. The company in this case is engag in the maintenance of building engineering systems, schul work and emergency response. There are more than 50 employees. The main staff: engineers and management departments. More than 250 facilities are servic, which are locat in different areas of the metropolis.
In fact, the company was forc to switch to remote work by the pandemic. Sales, operations, purchasing, accounting — all these departments ne to be link in a single information space, and an end-to-end interaction process had to be defin. The warehouse and engineers who were directly involv in the work at the facilities did not change their format.
Difficulties
When the requirements asia mobile number list arose to transfer the office to a remote work format, the company lack the following:
A system of organiz internal communications
Centrally provid corporate communications facilities,
CRM and sales system,
unifi system of instructions,
reporting format chosen system in new conditions,
end-to-end process of the enterprise’s work,
system for recording engineer visits.
The share of internal communications by phone in conditions when some office employees work from home increas significantly, and the accuracy of management decreas. Documents did not have a centraliz storage. Managing adb directory engineers’ visits to sites was difficult. Engineers kept reports on work in paper form, which did not facilitate its timely transfer to managers for accounting of work.
Problem solving
In response to the need to marketing planning: what is your goal for improve management in the context of remote work, we offered the client to use a corporate format chosen portal with a CRM module. This tool allowed us to organize the company’s external and internal communications, improve control, and ensure the correct flow of production processes.